Envisi8 Creative Agency

ENVISI8 CREATIVE TERMS & CONDITIONS

FOR BRANDING AND DESIGN

PAYMENTS
Payment is due upon signing of any agreement. For payment plans ,the first payment is due upon signing, and will be billed on specified dates thereafter. All invoices must be paid by the due date, regardless of what stage we are in the project. If payments are not made on time, all work on the project will stop until the payment is made. 

Payments are accepted via credit/debit card.. Additional charges will be discussed and agreed upon before the final invoice is sent (more on this topic below). We will not purchase any images until we have client approval. Original image files will not be emailed until the full balance has been paid AND all approval forms are submitted. Additional charges will be applied if the client needs additional work that is outside of the original quote or package specifications.

ADDITIONAL COSTS
The Project pricing includes what is stated on the quote page. Any and all additional costs outside of what is listed in the package including, but not limited to, all rentals, photographer’s costs and fees, web hosting, photography and/or artwork licenses, prototype production costs, talent fees, music licenses and online access or hosting fees, and SEO Services will be billed to Client unless specifically otherwise provided for in the contract.

PLEASE NOTE: IN ORDER TO GIVE HIGH QUALITY WORK, IT IS REQUIRED THAT THE CLIENT USES PROFESSIONAL PHOTOGRAPHY. AS A CONVENIENCE, WE MAY PROVIDE A LIST OF QUALIFIED PHOTOGRAPHERS IN THE CLIENT’S VICINITY.

IF THE CLIENT CHOOSES TO USE A DIFFERENT PHOTOGRAPHER, WE WILL GUIDE IN CHOOSING THE BEST PERSON TO EXECUTE THE VISION FOR THEIR PROJECT. HOWEVER, WE WILL NOT ACCEPT RESPONSIBILTY FOR PICTURES THE CLIENT DOESN’T LIKE.

CANCELLATIONS
Client has 7 days to cancel a project from the time the contract is signed. If the client paid in full, Envisi8 Creative shall retain 20% of quoted price. If the client is on a payment plan, Envisi8 Creative shall retain the full amount of the first payment. There are no refunds after the 7 day cancellation period. Envisi8 Creative retains the right to stop the project and retain all payments and all rights to the designs if:

  • Final payment has not been made on a payment plan.
  • If client does not respond after 30 days from the final revision
  • Client does not respond to correspondence more than 30 days


REFUNDS

Due to the custom nature of our work,Envisi8 Creative does not issue refunds for any reason after the 7 day cancellation period (See cancellation policy above). If for any reason the client is not satisfied with the work done, Envisi8 Creative will get it right until the client loves it. We will happily revise your project at no additional cost.

DELIVERABLES
All displays or publications of Deliverables shall bear accreditation and/or copyright notice in Envisi8’s name in the form, size, and location as incorporated by Envisi8 in the Deliverables, or as otherwise directed by Envisi8. Envisi8 retains the right to reproduce, publish and display the Deliverables in Envisi8’s portfolios and websites, and in galleries, design periodicals and other media or exhibits for the purposes of recognition of creative excellence or professional advancement, and to be credited with authorship of the Deliverables in connection with such uses. Either party, subject to the other’s reasonable approval, may describe its role in relation to the Project and, if applicable, the services provided to the other party on its website and in other promotional materials, and if not expressly objected to, include a link to the other party’s website.

Additional Deliverable Information

  • Payment for Elementor Pro must be paid by the client after one year.
  • Website hosting and any other additional tools needed must be paid for by the client.
  • All files will be submitted in JPEG, PNG, PDF, SVG, or AI formats
  • Additional printing and photography services are available upon request for extra fees.
  • For promo videos, client must provide pictures and video footage.
  • We use WordPress and Wix to design websites. We use DreamHost, Siteground, or Wix for web hosting. We do not recommend Go Daddy for hosting.
  • Maximum 3 revisions on all artwork and design.

TRADEMARKS AND BUSINESS REGISTRATIONS
It is the responsibility of the client to ensure that their brand name is registered properly with their state and not used by anyone else. It is the responsibility of the client to seek legal counsel to ensure the name is not being used by anyone else. Envisi8 Creative, LLC will not be held liable for any trademark or name infringements or any litigation made against the client in regards to the brand name. If the client needs a new logo design because of a name change, he/she must pay full price for the redesign.


PROJECT TIMELINE
We do not guarantee a completion date for any project. Most branding projects can last 4.5 months. Design projects can last from 1-3 months. This usually depends on the speed of the client’s feedback and the number of revisions required. If you have a project deadline, please let us know. ARTWORK WILL NOT BE RELEASED UNTIL THE PROJECT IS COMPLETE. ALL DELIVERABLES ARE SENT TOGETHER ONCE AT THE END OF THE PROJECT.

We keep clients in order of first come – first serve. If you are in a hurry and need something done within a shorter time frame, we offer a VIP Express Package. A project is considered complete once a follow-up session is done.

Client agrees not to announce any launch dates to the public until the project is complete by Envisi8 or any of our partners.

RUSH JOBS
We only provide the VIP Express Package for fast branding turnaround several times a year. Other than that, we will  not  rush the process on other packages. We recommend clients book a branding service at least 4.5 months before their launch date. For design services, we recommend booking at least 2 months their launch date.

LOGO, STATIONERY, SOCIAL MEDIA & PRINTING DESIGNS

  • We provide several design concepts for you to choose from. The number of concepts vary from project to project.
  • We provide high resolution images in JPEG, PNG, and SVG. We can provide other formats upon request at no additional charge.
  • We provide the source file for all parts of your project.


REVISIONS
Our prices include 3 major revisions each on the design of your logo, website, and other graphics related to your project. Each additional revision or new concept is $25 . If the client receives their final files for the project and they see something that needs to be changed or fixed – they will be charged for a revision. They will not be charged for typos caused by us. If the content they originally submitted has a typo, charges will apply. Client must be sure to proof read before giving the go to finalize the design.

For publications in need of major periodic and yearly revisions, here is the following, schedule fee:

  • 1st revision (major and minor) – 75% of original quoted price
  • 2nd revision (major and minor – 50% of original quoted price
  • Major and minor revisions (layout and text) after 2nd revision $70/hour


WEBSITE COPYRIGHT & CREDIT
The copyright for websites is transferred to the client upon delivery. The site design must be kept intact and not altered after installation. If client wants to make changes to the design after installation, we have website maintenance packages available to meet their needs. Another designer may not make changes to the custom theme design without express permission from Envisi8 Creative Agency. If they choose to remove any portion of the design, they must remove the complete design and use a new WordPress theme. The client may not continue to use a premium theme provided as part of our design.

The client may provide their own photos or stock images for use in the design. If they choose stock images, they are responsible for compliance with license/photography copyrights. We are not liable for photos or design elements the client provides.
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The Envisi8 Creative credit must be kept in the footer as long as you are using the design.

PROJECTS THAT INCLUDE BRAND PARTNERS
For projects where we partner with other entities, please consider the following terms:

  • Each company working on your project is considered an individual entity and therefore, you are also subject to their terms and conditions.
  • Depending on each companies responsibilities within the project, all communication must be directed to the respective company.
  • If your brand requires W-9s for tax purposes, you must request them from the respective company.
  • Payment for services must be made to each company separately.
  • Client agrees not to announce any launch dates until ALL parties have completed their part of the project.

USERNAME & PASSWORDS
The client is responsible for supplying usernames and passwords for WordPress access, FTP access, hosting (if necessary), and domain name registration (if necessary). We will protect all usernames and passwords to the best of our ability, but for added protection, we suggest that client changes their passwords after the design process is completed.

WEBSITE PROTECTION & SECURITY
While Envisi8 Creative Agency attempts to bring the client the highest quality service possible, we are unable to guarantee the integrity of any data stored or transmitted VIA the internet or through our systems. Envisi8 Creative Agency is not liable for any claims of damage or loss caused by the loss of data, password compromises, or the hacking of the client’s website. The client is solely responsible for keeping their site up to date and backed up. (Note: Your hosting provider should keep daily backups of your site files, but may not backup the database). We do offer maintenance packages where we do all that we can to keep the client’s site secure and protected, but even then we cannot make any guarantees. WordPress is often vulnerable to hackers and that is something that is entirely out of our control.

If the WordPress site we design for the client DOES get hacked into, we would be happy to help you get it resolved by contacting their hosting provider and pinpointing the exact problem and getting it restored again – but keep in mind that there are charges for this service. Our hourly rate is $70 per hour. Sometimes it can be a quick and easy fix but sometimes the hackers can cause major damage by installing bad scripting code in hundreds of files that would need to be manually removed. Either way, we are not responsible, but definitely happy to do all that we can to get you back up and running again.

CONFIDENTIAL INFORMATION
Each party acknowledges that in connection with this Agreement it may receive certain confidential or proprietary technical and business information and materials of the other party, including without limitation Preliminary Works (“Confidential Information”). Each party, its agents and employees shall hold and maintain in strict confidence all Confidential Information, shall not disclose Confidential Information to any third party, and shall not use any Confidential Information except as may be necessary to perform its obligations under the Proposal except as may be required by a court or governmental authority. Notwithstanding the foregoing, Confidential Information shall not include any information that is in the public domain or becomes publicly known through no fault of the receiving party or is otherwise properly received from a third party without an obligation of confidentiality.

RIGHTS
Rights to the completed work are retained by the client upon completion of the project and final payment to Envisi8 Creative.Envisi8 Creative retains the right to use the material for promotional purposes, such as in portfolios and on our website

During the duration of the project, we do not allow clients to go in themselves to make changes. Client may request changes, but our agency should be the one making them until the end of the project.

These terms and conditions may be updated at any time at the discretion of Envisi8 Creative Agency.

WEBSITE MAINTENANCE TERMS & CONDITIONS

All Envisi8 Creative terms apply to all packages including

  • Cancel anytime before your next billing cycle
  • We do not store passwords. You will need to create us as a user so we can have access. Our use of the backend of your site is limited to what is outlined in your plan.
  • We are not responsible for hacks outside of our control and are related to your hosting company.

The information contained in this contract constitutes the terms between Envisi8 Creative Agency of Miami, FL 33169 and the client,  ..

All prices agreed upon will be honored by both parties. Continued services after that time will require a new agreement.

PAYMENTS

Payment is due at check out and will be billed monthly thereafter until the client or company cancels. Payments are accepted via credit/debit card via our website.

CANCELLATIONS

Client can cancel at any time. If the client cancels before the next billing cycle, they will not be charged the next bill. If the client cancels within the billing cycle, they can maintain the service up to the next billing cycle. Please note there will be no refunds given in this case. Envisi8 Creative Agency reserves the right to cancel a subscription for non-payment.

REFUNDS

No refund policy. If client cancels within a billing cycle, their subscription will continue up to the next billing cycle and they will not be charged. 

DELIVERABLES

Envisi8 agrees to deliver on what’s included in each plan. (See chart below) If client needs additional assistance outside this scope of work, a $70/hr charge will be added to their next bill.

Keep It Light

$29.99 a month

Keep It Beautiful

$49.99 a month

Keep It Beautiful Plus $69.99 a month

Update Images (up to 5 times)

Unlimited image updates

Unlimited image updates

Light text updates (up to 3 times per month)

Unlimited text updates

Unlimited text updates

Update plugins & keep your site clean on the backend

Update plugins & keep your site clean on the backend

Layout changes

 

Monitor system updates

Update plugins

 

Speak with tech support on your behalf

Speak with tech support on your behalf

 

Conduct Monthly backups of website

Keep your SEO updated to the latest standards

  

Fix links and troubleshoot

  

Conduct Monthly backups of website

For bi-annual and annual subscriptions, please visit here for package details.

TURNAROUND TIMES

Based on the nature of the client’s submission, here are the turnaround times from submission to completion:

  • Light image, text, and link updates: 1-2 days
  • Major image, text, and link updates: 2-3 days
  • Layout changes – 5 days
  • Initial SEO setup – 5 days
  • All other package services are conducted monthly.
  • Tech support outreach varies based on hosting provider.

HOW TO SUBMIT SUPPORT TICKETS

Client can submit their via this form: Website Maintenance Support Ticket.

Requests are fulfilled based on the turnaround times above.

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